Returns & Refunds

Effective Date: January 31, 2026

At The Book Prime, customer satisfaction is important to us. We take great care in packing and shipping every order. If you receive a damaged or incorrect book, we're here to help.

Please read our Returns & Refunds Policy below.

Return Eligibility

We accept return requests within 15 days from the date your order is delivered, only under the following circumstances:

• You received a damaged book.

• You received the wrong book or an incorrect item.

• The product delivered does not match your confirmed order.

Books that are delivered correctly and match the product description, edition, and condition shown on our website are not eligible for return or refund.

How to Request a Return

If your order qualifies for a return, please contact us within 15 days of receiving your order.

When submitting your request, please include:

• Your Order Number

• A brief description of the issue

• Clear photos of the item and packaging (if applicable)

Once we review your request and approve the return, we'll provide you with detailed return instructions.

Return Conditions

To be eligible for a return, the item must:

• Be returned in the same condition in which it was received.

• Be free from additional damage, markings, or misuse.

• Include the original packaging whenever possible.

Returns that do not meet these conditions may not qualify for a refund.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method used during checkout.

• Refund processing typically begins after the inspection is completed.

• Depending on your bank or payment provider, it may take up to 7 business days for the refunded amount to appear in your account.

Return Shipping

If the return is the result of an error on our part—such as receiving the wrong item or a damaged product—we'll provide appropriate return instructions.

For all other situations, return shipping may be subject to our review and applicable store policies.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Books delivered in the condition described on the product page.

• Used books that match the listed condition.

• Digital products, downloadable content, or electronic resources (where applicable).

• Items damaged after delivery due to improper handling or misuse.

Damaged or Incorrect Orders

If your package arrives damaged or contains an incorrect item, please contact us as soon as possible after delivery.

Providing photos of the product, packaging, and shipping label will help us investigate your request and resolve the issue more quickly.